Suspected Spyware on Phone
Subject: Mary, 34 years old*
Background:
Mary contacted our service seeking help and advice on checking her devices for potential spyware or trackers.
Initial Assessment:
Our helpline responder asked Mary if she had noticed any signs that her devices might have been tampered with and requested information about the make and models of the devices in question. Mary mentioned a history of her ex-partner installing spyware on her devices and noted some issues with her son’s iPhone, although she hadn't observed any problems with her own device.
Actions Taken:
Our helpline responder provided Mary with the following advice to ensure her devices were secure:
Check Connected Devices: Verified which devices were connected to her Apple ID.
Gather Evidence: Captured screenshots of the connected devices to collect evidence for reporting to the police.
Set Up MFA: Enabled multi-factor authentication (MFA) for her Apple ID.
Review Contact Details: Ensured the contact details associated with her Apple ID were accurate and up-to-date.
Update Software: Made sure her iPhone's software was fully updated.
Run Antivirus Scan: Performed an antivirus scan on her iPhone.
Review Installed Apps: Checked the apps installed on her iPhone for any suspicious activity.
Turn Off Location Services: Disabled Location Services to prevent tracking.
Outcome:
After following the advice provided by the helpline responder, Mary reported feeling much more secure and at ease.
Get Help:
Has something similar happened to you or someone you know? Speak to us today.