Meet the Team behind The Cyber Helpline

Meet the dedicated leadership team behind The Cyber Helpline. Our executive team, trustees, and advisors bring a wealth of expertise to guide our mission. Together with a passionate group of over 140 skilled volunteers and staff, we provide vital support to those facing cyber threats.

Rory Innes, CEO and Founder

Rory Innes, CEO and Founder

Rory has spent his whole career in cybersecurity and has worked for leading global cybersecurity companies in a range of senior management positions. As The Cyber Helpline’s CEO, Rory is responsible for the strategic direction, performance and operational effectiveness of The Cyber Helpline. Rory often provides comment & opinion for the press and has appeared on live TV or documentaries providing expert opinion on cybercrime. He also sits on the Mayor of London’s Victim Reference Group.

His areas of expertise include the cybercrime & online harm challenges in the UK, the threat landscape and trends in the UK, the gap in support for victims & how this could be tackled, key threat areas like cyberstalking & online harassment and the role of The Cyber Helpline.

Charlotte Hooper, Head of Operations

Charlotte Hooper, Head of Operations

Charlotte has been a key member of the leadership team since The Cyber Helpline’s inception. She holds a first-class degree in Policing and Criminal Justice and a masters degree in Cybercrime Investigation. Charlotte delivers cybercrime related training sessions around the world for police forces, victim support charities and private organisations.

Her areas of expertise include: cybercrime investigations, cybercrime law enforcement & regulation, open-source intelligence, cyberstalking & online harassment, the cybercrime & online harm threat landscape and the impact of cybercrime on victims.

Rob Harrand, Head of Cyber Threat Data Analysis

Rob Harrand, Head of Cyber Threat Data Analysis

Rob began his career in physics and engineering, obtaining a number of degrees including his PhD from the University of Leeds. He then switched to data science and cyber security, and now works on the cyber threat data at The Cyber Helpline. As part of his role he oversees the overall internal IT functions, and works with external collaborators on data analysis projects. Rob joined The Cyber Helpline in December 2024.