About Us
Closing the gap in support for victims of cybercrime, digital fraud, and online harm
The Cyber Helpline began in 2018 with a clear mission: to fill the alarming gap in support for victims of cybercrime, digital fraud, and online harm. Recognising the inadequate response to the growing threat of cybercriminals, we united as a charity with a movement driven by the cybersecurity community, responding to the urgent need for better protection for individuals and families.
We saw firsthand how cybercrime deeply impacted lives—whether through cyberstalking, hacked accounts, fraud, intimate image abuse, or ransomware. The financial and emotional toll is devastating, yet many victims are left to fend for themselves against skilled, malicious attackers. Determined to change that, we created a unique model that taps into the expertise of cybersecurity professionals. By offering a free 24/7 self-help service and a confidential helpline, we empower individuals and sole traders to understand, contain, and recover from cyberattacks.
Since our founding, The Cyber Helpline has supported over 800,000 users, with our self-help service directly assisting more than 60,000 victims. Every day, we strive to ensure that individuals affected by cybercrime receive the support they need to navigate and overcome these challenges.
Our Goals
1) Help victims of cybercrime understand, contain, recover and learn from cyber attacks.
2) Be the authoritative voice representing individuals in ensuring private and public sector organisations take full responsibility for protecting users.
3) Provide individuals at all stages of their IT and IT security careers a way to volunteer while also gaining valuable cybersecurity skills.
4) Be a strong, diverse and effective charity.
Our Vision
We believe in a world where cybercriminals don’t win.
Our Mission
To ensure all individuals have immediate, free access to cyber expertise when they need it.
Our Values
How We Make Change Happen
Want to know more about how we work? See the heart and strategy behind our initiatives.
Our approachSupport Us
As a non-profit organisation, we rely 100% on donations to continue offering everyone access to free, expert support when they need it. Any donation, big or small, helps us continue our vital work. Can you help us?