Subject: Mary, 34 years old*

Background:

Mary contacted our service seeking help and advice on checking her devices for potential spyware or trackers.

Initial Assessment:

The helpline responder asked Mary if she had noticed any signs that her devices might have been tampered with and requested information about the make and models of the devices in question. Mary mentioned a history of her ex-partner installing spyware on her devices and noted some issues with her son’s iPhone, although she hadn't observed any problems with her own device.

Actions Taken:

The helpline responder provided Mary with the following advice to ensure her devices were secure:

1. Check Connected Devices: Verify which devices were connected to her Apple ID.

2. Gather Evidence: Capture screenshots of the connected devices to collect evidence for reporting to the police.

3. Set Up MFA: Enable multi-factor authentication (MFA) for her Apple ID.

4. Review Contact Details: Ensure the contact details associated with her Apple ID were accurate and up-to-date.

5. Update Software: Make sure her iPhone's software was fully updated.

6. Run Antivirus Scan: Perform an antivirus scan on her iPhone.

7. Review Installed Apps: Check the apps installed on her iPhone for any suspicious activity.

8. Turn Off Location Services: Disable Location Services to prevent tracking.

Outcome:

After following the advice provided by the helpline responder, Mary reported feeling much more secure and at ease.

Get Help:

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